Before You Order

1. Shipping and Delivery

• Delivery Delays:

  • Delivery times may vary due to customs processing, carrier delays, or unforeseen circumstances. We are not responsible for delays caused by external factors beyond our control.

• Restricted Items:

  • Certain items may be restricted or prohibited for international shipping based on the destination country’s regulations. Please check your country’s customs rules before placing an order.

• Address Accuracy:

  • Please ensure that the shipping address provided is accurate and complete. Incorrect addresses may result in delays or undeliverable shipments, and additional fees may apply for redelivery.

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2. Cancellations, Refunds, and Returns

• Non-Refundable Fees:

  • Shipping fees, import duties, and taxes are non-refundable once the shipment has been dispatched.

• Return Policy:

  • Due to the nature of international shipping, returns are only accepted for defective or damaged items. Return shipping costs are the responsibility of the customer.

• Cancellation Policy:

  • Orders cannot be canceled once they have been processed or shipped. Please double-check your order details before confirming your purchase.

 

3. Product Availability and Authenticity

• Product Availability:

  • While we strive to ensure all products ordered are obtained, in some cases, we are unable to purchase certain items. In such cases, we will notify you to confirm your order without those items. 

• Authenticity Guarantee:

  • We purchase products directly from authorized retailers in Japan to guarantee authenticity.

 

4. Liability

• Lost or Damaged Shipments:

  • We are not liable for lost or damaged shipments caused by the carrier. 

• Customs Rejection:

  • We are not responsible for items rejected, confiscated, or destroyed by customs in the destination country due to regulatory issues.

• Force Majeure:

  • We are not responsible for delays or failures to fulfill orders due to events beyond our control, including natural disasters, pandemics, or government restrictions.

 

5. Customer Responsibilities

• Compliance with Local Laws:

  • It is the customer’s responsibility to ensure the items ordered comply with the laws and regulations of the destination country.

• Payment Authorization:

  • By placing an order, you confirm that you are authorized to use the payment method provided.

 

6. Pricing and Fees

• Currency Conversion:

  • "All prices are listed in [currency]. The final amount charged may vary depending on exchange rates and fees applied by your payment provider."

• Additional Fees:

  • In rare cases, additional fees may apply for special handling, oversized items, or destination-specific surcharges. These will be communicated prior to order confirmation.

 

7. Data Privacy

• Customer Information:

  • Your personal and payment information is collected and used solely for processing your order. We do not share your data with third parties except as necessary for shipping and customs processing.

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8. Communication

• Order Tracking:

  • "Real-time tracking information will be provided once your order is shipped. Please monitor your shipment’s progress and notify us of any issues promptly."

• Customer Support:

  • For inquiries or concerns, please contact our support team at customer@dreamboxdelivery.japan.com. We strive to respond within 5 business days.

 

9. Miscellaneous

• Weight and Size Limits:

  • Certain items may be subject to weight and size restrictions based on shipping carrier policies.

• Promotions and Discounts:

  • Promotional offers are subject to terms and conditions and may not apply to all orders.

 

10. Jurisdiction and Disputes

• Governing Law:

  • This service is governed by the laws of Japan. Any disputes will be resolved under Japanese jurisdiction.

• Dispute Resolution:

  • If you have a dispute with us, we encourage you to contact our support team to resolve the matter amicably.